Delete your account in the app
This is the fastest way. Your account is deleted straight away.
- Open JoinMe and sign in.
- Go to the My Profile tab and tap Settings.
- Scroll to the bottom and tap Delete Account.
- Type DELETE in the box to confirm, then tap Delete Forever.
If your account is suspended, it can't be deleted in the app. Email privacy@joinmesocial.com instead and we reply within one month. We may keep what an open case needs.
Ask us to delete it by email
If you can't use the app, for example because you have uninstalled it or can't sign in, email privacy@joinmesocial.com with the subject Delete my JoinMe account. Please write from the email address you use to sign in.
To protect your account, we may ask you to confirm the request before we act on it. We delete the account within one month of receiving your request, and we tell you when it's done.
What we delete
When your account is deleted, we permanently delete:
- your profile, including your photos and every detail you added (if removing a photo file fails, it can stay reachable at its web address);
- the activities you created and their photos, including every request and conversation on them;
- every conversation you are part of, for both people: the whole chat disappears, including the other person's messages;
- your matches, likes, join requests, preferences and blocks;
- your sign-in details and your notification tokens;
- the record of which Terms version you accepted and which Privacy Policy version you were shown.
What we keep, and for how long
- Safety reports you made or that were made about you, including a copy of the reported content. If a report was made about you, we also keep your account ID, email address, phone number, sign-up and last sign-in time, any IP addresses we added for a serious report, and the reported photos, moved to private storage. We keep reports for 12 months after we close them (30 days if we dismissed them) and delete them within the following month, longer only if an authority asks us to or we need them for a legal claim. The report no longer points to an account in the app.
- Preservation requests: if an authority asks us in writing, we keep a copy of the data we still hold about the named account for 90 days (90 more days on a further written request), also after the account is deleted, then delete it.
- Backups: deleted data may remain in encrypted backups until they are overwritten in their normal rotation. Backups are not used for anything else.
- Serious breaches of our Terms: if we closed your account for one, we may keep what we need to stop you registering again, for as long as that is necessary to protect our users.
- Emails with us: only as long as needed to handle your request, or longer where the law requires it.
Full details are in section 9 of our Privacy Policy.
Delete some data without deleting your account
You can remove photos and profile details at any time in the app under My Profile. For anything else, email privacy@joinmesocial.com and tell us what you want deleted.